Seller Guide
Welcome to Second Hugs, the sustainable marketplace for pre-loved kids' items! Here are some helpful tips and information to ensure a successful selling experience:
- Start your journey
- Listing
- Photography Guideline
- Packaging Guideline
- Execution Process
- Shipment process
Creating a Seller Account on Second Hugs
Welcome to Second Hugs, a community-driven marketplace where parents can buy and sell preloved kids’ items. Our mission is to promote sustainable parenting by giving a new home to preloved kids’ products. Join us in creating a greener planet while earning money and helping other parents find quality items at affordable prices.
Selling on Second Hugs is not just about decluttering; it’s about making a positive impact. By selling your preloved items, you contribute to sustainability, earn extra cash, and become part of a supportive community dedicated to smart parenting solutions.
- Easy-to-Use Platform
- Dedicated Support
- Verified Sellers
- Sustainable Parenting
Login to your seller account on Second Hugs
Register as a user
List your product using the appropriate product category
Provide comprehensive details along with compelling images
Set a competitive price and specify the preferred method of delivery
Second Hugs team will review and publish your product
Product Details:
Provide the following details while listing the products:
- Product Title: A clear, concise name for your item.
- Product Images: High-quality photos from multiple angles.
- Original Price of the Product: The initial purchase price.
- Your Price: Set the price you would like to sell it for.
- Category: The appropriate category for your product.
- Product Condition: State whether it's like new, gently used, etc.
- Appropriate Age: The recommended age of the kid to use the product.
- Product Description: A detailed description highlighting key features and conditions.
- Shipping (National or Local Pickup): Choose the shipping option that suits your product.
- Product Attributes: Any additional information, like brand or size.
SET A PRICING
To set a proper price for your products:
- Evaluate Condition: Assess the condition (like new, gently used, etc.).
- Research Market Prices: Look at similar items on Second Hugs.
- Be Realistic: Set a price that reflects the product’s condition and market demand.
Or in case of any confusion you follow the strategy:
| Product Condition | Suggested Price |
|---|---|
| Moderately Used | 50-70% of the original price |
| Like New (Gently Used) | 70-80% of the original price |
| Brand New | 30-50% of the original price |
| Heavily Used | 10-30% of the original price |
Product Images
High-quality images attract more buyers. Ensure your photos are well-lit, taken from multiple angles, and clearly show the product's condition. For more tips, visit our Photography Guideline page.
Shipping
We have created a seamless delivery process for you.
National Shipping: Choose national shipping if the product can be easily packed and shipped. The product will be picked up and delivered by our delivery partner.
Local Pickup: For items too large to pack, choose local pickup in which the buyer picks up the product from the Seller or delivered by the Seller individually.
Good pictures are often the key to a successful sale. Arrange for the best shots of your products, highlighting the best aspects.
Follow the below picture guidelines
Mandatory Images
Product Front View
Product Back View
Product Side View (If applicable)
Dimensions Image (If possible), Size reference image (If possible, e.g. With a scale next to the product)
For products with unique features (e.g. folding) – picture of the feature
For packed Product – Picture of product in packaging
For products with defect - Zoomed picture of any defects etc. on product
Guidelines
Images of the product on a plain white background Tip: Use a white bedsheet or a white wall as the backdrop of the product in a well-lit space.
Ensure the entire product is visible in the picture frame, and the product covers 70% of the picture
Use Medium to High-Resolution pictures in Jpeg format
Picture of all the components of the product
To ensure a smooth and safe shipping process, it's essential to follow our packaging guidelines. Proper packaging helps protect the products during transit, ensuring they arrive in excellent condition. This guide provides detailed instructions on how to package various kids' products, including clothes, toys, books, gadgets, and fragile items.
1.Types of Packaging Materials To ensure safe shipping, we recommend the following materials based on the types of products you deal with:
2.Labeling
Print the shipping label from the Seller Dashboard.
Ensure the label includes the buyer's address, order number, and any other relevant information.
Paste the label securely on the package, ensuring it is clearly visible.
3.Sealing Packages
Use high-quality packing tape to seal all seams and openings of the package.
For added security, reinforce the edges and corners of the box with tape.
Ensure the package is sealed tightly to prevent it from opening during transit.
4.Package Dimensions and Weight
Keep the package dimensions as small as possible to reduce shipping costs.
If the product can be folded or compacted without damage, please do so.
Avoid using oversized boxes that add unnecessary weight and size.
5.Internal Packaging
Include the invoice, the product, and any additional parts of the product inside the package.
Use padding materials like bubble wrap or packing peanuts to fill any empty spaces and prevent movement.
Ensure the product is securely packed and sealed compactly.
6.Handling and Safety
Clothes
Ensure clothes are clean and neatly folded. Use a plastic bag to protect against moisture.
Toys
Wrap toys in bubble wrap to prevent damage. Secure any small parts.
Books
Place books in a padded envelope or wrap them in bubble wrap before placing them in a box.
Gadgets
Wrap gadgets in bubble wrap and place them in a box with foam inserts.
Fragile Items
Use double-walled boxes and plenty of bubble wrap or foam. Mark the package as "Fragile" to ensure careful handling.
Hazardous Items
For items containing batteries, ensure they are securely packed to prevent short-circuiting. Use anti-static bags if necessary.
7.Environmental Considerations
Whenever possible, use recyclable packaging materials.
Encourage the use of eco-friendly packaging options like biodegradable packing peanuts or recycled cardboard boxes.
8.Quality Assurance
Ensure the product is intact and matches the images shared on the platform.
Double-check the inclusion of any additional parts of the product.
Conduct a final inspection to ensure the package is secure and ready for shipping.
9.Support
If you have any questions or need assistance with packaging, please contact our Support Team:
Email Us at: support@secondhugs.com Call Us at: +91 8697181507
Note: Do not include additional marketing materials inside the packaging and products that expire should include the expiration date.
How To Execute Your Orders
This guide will walk you through the process of executing your order from the moment you receive the notification to the point of dispatch and payment. Following these steps will ensure a smooth and efficient transaction for both you and the buyer.
Order Notification
You will be notified of a new order via Email, SMS, and WhatsApp. Please check these notifications promptly to ensure timely processing.
Check the Order: Upon receiving the order notification, log in to your Seller Dashboard to review the order details.
Prepare the Order for Packing: Follow the Packaging Guidelines to securely pack the product. Include the invoice and any additional parts of the product inside the package.
Print the Invoice: From the Dashboard, navigate to the order and print the invoice.
Create the Shipment: 1. Go to the Shipping menu in your dashboard. 2. Select the order number from the list. 3. From the dropdown at the top, select "Generate Label." 4. Once the shipment is created, click on "Download Label." 5. Print the packing slip and attach it to the package. 6. And then, Click on "Request Pickup" to initiate the pickup.
Processing Time: Ensure the order is processed within 24 hours of receiving the order.
To create a shipment:
- Navigate to the Shipping Menu:
- Log in to your Seller Dashboard and go to the Shipping menu.
- Select the Order Number:
- Choose the order number from the list of orders.
- Create a Shipment:
- From the dropdown menu, select “Create Label.”
- After creating the shipment, download the labels.
- Print and Attach the Packing Slip:
- Print the invoice and include it in the packaging.
- Print the packing slip and stick it securely on the package.
- Initiating Pickup:
- After the package is ready, from the ‘More Action’ drop-down click on Initiate Pickup to initiate the doorstep pickup.
Dispatch
- Pickup Scheduling:
- Once the Pickup is created, the pickup will be scheduled within 24 hours.
- If there are any issues, please get in touch with the Support Team.
Tracking
- Update Order Status:
- Log in to your Seller Dashboard.
- Navigate to the Order section to update the order status.
Payment
- Payment Schedule:
- Payments are made on the 15th and 30th of every month.
- The payment cycle is based on a 24-hour window. For example, if an order is completed on the 14th or 29th of a month, it will fall into the next cycle (30th of that month or 15th of the next month).
- Payment Issues:
- Payments can be held or penalized if there are issues with the order reported by the buyer.
Issue Resolution
- Contact Support:
- In case of any issues, sellers can contact the Support Team for assistance.
- Email: support@secondhugs.com
Phone: +91 8697181507
